Exchanges & Returns

100 days to return your order

Not completely satisfied with your purchase? No problem. At NursesDNA, you have 100 days to return most products.

You can easily register your return through our online returns portal. Would you prefer a different size or version? You can also exchange your product.

How do I return my order?

Returning a product is easy:

1. Register your return online
Click the button below to access our returns portal. Select your order and indicate which products you would like to return.

2. Choose your shipping method
Through our returns portal, you can purchase a return shipping label at a reduced rate. Return shipping costs are at your own expense.

You can also arrange and pay for the return shipment yourself.

3. Pack the products carefully
Make sure the products are securely packaged, preferably in their original packaging.

4. Send your return
Drop off the parcel at the selected parcel point. Keep your proof of shipment until your return has been fully processed.

You can also return your order in person at our warehouse in Vlissingen, the Netherlands.

Exchange a product

Would you like to exchange a product for a different size or version? Register the product through our returns portal and select the exchange option, if available.

Once we have received and processed your return, we will arrange the exchange.

If the requested size or version is no longer available, we will contact you to find a suitable solution.

Which products cannot be returned?

Products that have been specially personalised for you generally cannot be returned or exchanged. This includes products personalised with a name, text, logo, custom print, engraving or other personalisation.

If there is an error in the personalisation, you have received the wrong product, or the product has arrived damaged or defective, please contact us. We will be happy to find a suitable solution.

When will I receive my refund?

Once we receive your return, we will inspect and process it as soon as possible.

After your return has been received and approved, we will issue the refund within 5 business days using the same payment method you used for the original order.

Depending on your bank or payment provider, it may take a few additional business days for the refund to appear in your account.

If you return only part of your order, you will receive a refund for the returned products only. Any return shipping costs will not be refunded.

Return shipping costs

Return shipping costs are generally at your own expense.

Through our online returns portal, you can purchase a return shipping label at a reduced rate. You are not required to use this service; you may also arrange and pay for the return shipment yourself.

If you received the wrong product, your order arrived damaged, or the issue was caused by an error on our part, please contact us before returning the product.

Warranty and defective products

Has your product become defective during the warranty period? We are happy to help.

Register the issue through our online form and include your order number and a clear description of the problem. If necessary, we may ask you to provide photos of the product.

Once we have reviewed your request, we will determine the most appropriate solution. Depending on the situation, this may include repair, replacement or a refund.

Frequently asked questions about exchanges and returns

How long do I have to return my order?

At NursesDNA, you have 100 days to return most products. Products must meet our return conditions.

Is return shipping free?

No. Return shipping costs are generally at your own expense. You can purchase a return shipping label at a reduced rate through our returns portal.

Can I return a personalised product?

Products that have been specially personalised for you with a name, text, logo, custom print, engraving or other personalisation generally cannot be returned or exchanged.

If there is an error in the personalisation or the product was delivered damaged or defective, please contact us.

Can I exchange my product for a different size?

Yes, provided the requested size is available. Register the product through our returns portal and select the exchange option when available.

When will I receive my refund?

After we have received and approved your return, we will issue the refund within 5 business days using the original payment method.

Depending on your bank or payment provider, it may take a few additional business days for the refund to appear in your account.

Can I arrange the return shipment myself?

Yes. You can purchase a return shipping label through our returns portal, but you may also arrange and pay for the return shipment yourself.

Can I drop off my return at your warehouse?

Yes. You can also return your order in person at our warehouse in Vlissingen, the Netherlands.

What should I do if my product is damaged or defective?

Register the issue through our online form. Please include your order number and a clear description of the problem. If necessary, we may ask you to provide photos so that we can offer a suitable solution as quickly as possible.